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Frequently Asked Questions

 
 

How long does it take to receive my canvas?

All of our orders are ready to go within one to three business days! With our standard shipping option you will receive your order within 3-7 business days .

What payments options are there?

You can pay with VISA, MasterCard, American Express and PayPal.

How can I check the status of my delivery?

Depending on the shipping carrier that was used to ship your order, you will receive an email with your tracking number and corresponding link to the carrier’s website to check the shipping status.

What should I do in case of damage in transit?

If your canvas has been damaged in transit, despite our carefully secured packaging, you should document the damage with a digital camera and contact contact@demeterbogdan.com within 24 hours. Please let us know as soon as possible, so that we can replace the damaged canvas in a timely fashion.

What if I am unhappy with my order?

We are passionate about producing quality canvases to inspire your walls and we back this by our 100% Money-back guarantee. If you’re not happy with your canvas print, we’ll either reprint it for you, or give you your money back. 

Please email us a picture of your delivered canvas print (contact@demeterbogdan.com) and describe your issue. Our customer support representatives are very knowledgeable and will work with you to provide you with a product that you’re happy with.

I have not received any order confirmation.

You should receive an email confirmation after you've completed your order. If you did not receive this, and you have checked your spam folder, please contact our customer service team.

Can I cancel my order?

Please email (contact@demeterbogdan.com) or call our Customer Support office toll free +40746582152 Monday thru Friday 10am-5pm Eastern Standard Time to cancel your order. 

If your order has already been shipped, please call Post.NL at the number provided in the e-mail with your tracking number and request that they reverse the delivery and then contact us and let us know that you wish to cancel your order. 

If your order has been delivered, please let us know and we will provide you with a return slip so you can ship it back to us at your cost. Upon its receipt we process your refund (it will be less shipping).

I have not received a bill.

Our Shop automatically sends an invoice to the e-mail address you filled in during your order process. In the case that you have not received one, please contact our customer service.

I cancelled my order, why haven't I seen a refund on my credit card?

Please allow 7-10 business days after a refund has been processed for the funds to reach your account.

How is my order packaged?

In order to enable your goods to reach you undamaged, we only use high-quality special packaging for our products. Our products are also wrapped in high cushion bubble wrap.

How can I check the status of my delivery?

At https://www.internationalparceltracking.com/#/search you can find the current shipping status of your parcel at any time. For this, enter your tracking number from your shipping notification in the "Tracking" field.